Serving Clients Across Canada

Predictable IT costs. Fewer surprises. Less downtime.

We manage Microsoft 365, devices, backups, and security for teams across Canada, so owners get simplicity and controllers get cost and risk clarity.

Response Time Guarantee First response within 4 business hours. Typical response is often much faster.

WHAT WE DO

What "Managed Services" Means with Shield

Managed Services means you get a team that maintains, secures, and supports your IT day-to-day.

We handle the routine work that prevents fires, and we respond quickly when something breaks.

Quick Definitions

  • SLA The maximum time to respond to a new request.
  • Endpoint A laptop or desktop computer.
  • Microsoft 365 Email, Teams, SharePoint, and related services.

BUSINESS OUTCOMES

What You Get

The outcomes that owners and controllers actually care about.

Reduced Downtime

Fewer repeat issues, faster response, cleaner root-cause fixes.

Predictable Cost

Monthly coverage is defined, projects are separated and approved first.

Risk Reduction

Patching, monitoring, backups, and security controls aligned to your environment.

Faster Onboarding

New users and new PCs follow a checklist and sign-off.

Accountability

Ticket tracking, clear ownership, regular reviews and roadmap planning.

Expert Team Access

A full team of specialists with diverse skills, not just one person with limited capacity.

PACKAGES

Choose the Coverage That Matches Your Environment

Assessment required for all packages. Pricing reflects typical starting points.

Cloud Managed

Best fit: 5–15 users
Starting at $70 per user/month (min. 5 users)

For cloud-first teams that want Microsoft 365 managed properly, with security, backups, and fast support.

  • Microsoft 365 management and support (license not included)
  • Microsoft 365 backup (third-party)
  • Secure onboarding (users and devices)
  • Domain management
  • Cloud security monitoring and response
  • Vendor management for included cloud services

Good fit if: You want IT handled without hiring internal IT, and you are primarily Microsoft 365 + laptops.

Full Managed

Best fit: 20–150 users
Starting at $150 per user/month

For businesses that want a fully owned IT operation including endpoints, servers, and network, plus security and backup.

Everything in Cloud Managed, plus:

  • Endpoint and server monitoring and patching
  • Threat and vulnerability monitoring
  • Ticketing, tracking, and SLAs
  • Staff security awareness training
  • Ongoing reviews and vendor coordination

Good fit if: You want one accountable team that owns day-to-day support and prevention work across the whole environment.

Co-Managed

Best fit: ~200+ users with internal IT
Starting at Custom priced by selected modules

For organizations with internal IT that want Shield to fill gaps, improve security, or take ownership of specific systems.

Choose the modules you need:

  • Email security
  • MDR and security monitoring
  • RMM and patching
  • Backup and recovery
  • Microsoft 365 hardening
  • Helpdesk overflow or escalation support

Good fit if: You already have IT, but you want better security outcomes, stronger process, and less operational drag.

Add-ons (Available on Any Tier)

  • 24/7 support coverage
  • SSO (single sign-on)
  • MDM (mobile device management)

No Surprises: How Billing Stays Clean

  • Monthly services are defined by scope.
  • Project work is quoted and approved before we start.
  • Licensing, hardware, and third-party services billed separately unless stated.

OUR PROCESS

How We Work (Hands-On, Clean Process)

01
Week 1
Baseline
Access, inventory, and an "IT reality check" on risks and gaps.

02
Weeks 1–4
Onboard
Standardize Microsoft 365, security, backups, endpoint baselines, documentation.

03
Ongoing
Run the Monthly Rhythm
Monitoring, patching, support, vendor management, and continuous improvements.

04
Monthly + Annual
Report and Plan
Monthly status update and an annual business review with budget and roadmap.

This Is What Switching Feels Like

Switching MSPs can feel risky. We reduce the chaos by using a documented onboarding plan, a clear cutover date, and a handover package so you are not dependent on tribal knowledge.

Book a 20-Minute IT Friction Audit

You'll leave with a short risk list and clear next steps. No pressure, just clarity.